By completing the return form or contacting our customer service within 14 days of receipt.
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- 📦 Return under 14 days
- ✉️ Customer service
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Return a product from your order
14 days to change your mind
Everyone has the right to take the time to change their mind!
Before returning any product, please contact customer service.
They will confirm the return procedure with you and provide the return label to ensure smooth processing of your request.
For whom and how?
Private customers
14 days from receipt of the products
➡️ To be eligible for a return, the product must be:
- ✔️ Unused, undamaged, and complete (accessories, manuals, original packaging)
- ✔️ Returned in a condition suitable for resale
➡️ Not eligible for return:
- ⛔ Custom-made or configured products
- ⛔ Opened consumables (resins, filaments, etc.)
- ⛔ Digital downloads or software licenses
- ⛔ Specially ordered spare parts
Business customers
On request
Business customers can also request a return.
Each request will be assessed on a case-by-case basis, depending on the type of product and the purchase conditions (professional use, custom-made product, quantity, etc.).
To be eligible, the product must meet the same requirements as for private customers for the request to be accepted.
How does the product return process work?
😞 Did you receive the wrong product?
Although rare, it is not impossible. If this happens, please know that we are sincerely sorry if an error occurred in your order.
- Contact our customer service as soon as possible (ideally within 48 hours of receipt).
- Provide a photo and a description of the issue.
- We will send you a prepaid return label to return the product.
After verification, we will proceed according to your choice with an exchange by sending you the correct product.
Frequently Asked Questions
How can I exercise my right of withdrawal?
Can I return a used item?
No, products must be returned new, unused, and in their original packaging.
Who pays for the return shipping?
They are the responsibility of the customer, except in cases such as a shipping error.
How long does the refund take?
On average within 7 to 14 days after receiving the product.
Where is the refund processed?
The refund is made to the payment method used when placing the order.
Can business customers return a product?
Yes, on request. Each B2B return is assessed based on the purchase conditions and the type of product.